Last updated: June 2026
This Refund & Cancellation Policy explains how cancellations, weather changes, and refunds work for trips and courses booked with BIGBLUE DIVERS.
1. Customer cancellations
Unless a specific trip page states otherwise:
- 14 days or more before departure — full refund minus any non-refundable third-party fees (for example park tickets already purchased).
- 7–13 days before departure — 50% refund of the trip price.
- Fewer than 7 days, no-shows, or failure to meet medical/certification requirements — no refund.
Course packages that include certification fees may have different rules shown on the course page at booking.
2. Weather & safety cancellations by us
If we cancel a trip due to unsafe weather, sea conditions, or operational issues, you may choose a free rebooking to another available date or a full refund of amounts paid for the cancelled trip.
3. Partial itinerary changes
If dive sites or schedules change but the trip still runs, this is not treated as a cancellation. No partial refund is due for itinerary adjustments made for safety or park rules.
4. How to request a cancellation
Email demo@ninedive.com with your booking reference and guest names. Refund timing depends on your original payment method and provider processing times (typically several business days).
5. Chargebacks
Please contact us before disputing a charge with your bank so we can resolve the issue. Unfounded chargebacks may affect future bookings.
6. Demo notice
This page contains sample policy text for the NineDive demo workspace. Real operators should replace it with their own cancellation rules in Admin → Settings → Legal.