Last updated: June 2026
This Privacy Policy explains how BIGBLUE DIVERS ("we", "us") collects, uses, and protects personal data when you visit this website, make a booking, or contact us.
1. Data we collect
We may collect:
- Booking & contact data — name, email, phone, nationality, hotel or pickup details, guest ages, and trip preferences.
- Dive & medical information — certification level, dive experience, and medical questionnaire answers needed for safe participation.
- Payment metadata — payment status and references from our payment providers. We do not store full card numbers on our servers.
- Technical data — IP address, device/browser type, and pages visited, used to secure and improve the site.
2. How we use data
We use personal data to confirm bookings, communicate trip details, process payments, meet safety and legal obligations, respond to enquiries, and improve our services. We do not sell your personal data.
3. Sharing
We may share data with trusted processors who help us operate (hosting, email, payment gateways, and — where required — parks or boat partners). We may disclose information if required by law or to protect safety and rights.
4. Retention
We keep booking and related records for as long as needed to provide the service, handle disputes, and meet legal or insurance requirements, then delete or anonymise them when no longer required.
5. Your rights
Depending on applicable law, you may request access, correction, or deletion of certain personal data. Contact us at demo@ninedive.com to exercise these rights.
6. Cookies
We use essential cookies for secure checkout, sign-in, and basic preferences. Optional analytics or marketing cookies, if enabled, are described in our cookie notice. You can manage cookies through your browser settings.
7. Changes
We may update this Privacy Policy from time to time. The "Last updated" date will change when we do.
8. Contact
Privacy questions: demo@ninedive.com.